Test with another video player with a good known source to confirm the issue is not the source or application.

Under the View menu enable Enhanced A/V Sync

If the audio is out of sync with the video, update the PCoIP Software Client to release 3.4 or newer.

Audio is out of sync with the Video (lip sync).

(Audio devices are isochronous USB devices)

Bridging isochronous USB devices is not supported.

Test audio input and output on the local machine.

Make sure the audio input and output device is the USB device.

Ensure the USB device is visible in the local client machine.

(Audio devices are isochronous USB devices) Bridging isochronous USB devices is not supported.

USB devices must be locally terminated on the PCoIP Zero Client.

Check that bandwidth has not been limited in the client configuration.

Turn the input level down on the client.

Check the PCoIP session maximum bandwidth has not been limited in the GPO configuration.

Check that audio bandwidth has not been limited in the GPO configuration.

Ensure there is adequate bandwidth available.

(Variance in round trip time is low, no packet loss, duplicate packets.)

Check the PCoIP logs to determine if any network conditions exist that may impact audio.

Test audio input on the local client machine if you are using the PCoIP Software Client.

Ensure the Teradici Virtual Audio Driver is the default input device.

On a PCoIP Zero Client, disconnect the session and use the audio test tone available from the AWI under Diagnostics > Audio.

Test audio playback on the local client machine if you are using the PCoIP Software Client.

Check that the audio output is turned up.

If the device is missing, reinstall the agent.

Ensure the Teradici Virtual Audio Driver is the default playback device.Check the GPO Enable/disable audio in the PCoIP session is not configured and set to disabled.

The Teradici audio driver is installed by the PCoIP Agent in both the Windows and Linux Agent.

Audio issues using VMware View virtual desktopsĪudio issues using Cloud Access Software PCoIP Agent.

USB audio (including composite/multifunction USB devices).

Audio issues using Remote workstation cards.

Audio issues using Cloud Access Software PCoIP Agent.

This article provides a brief list of troubleshooting steps for common issues.

Virtual audio output windows 10